Meet the Team Behind Accord Claims
Helping You Through Life’s Most Difficult Moments
Ian von Berg
Ian has over twenty years of experience in the financial services industry with extensive knowledge of the insurance sector. Over that time, he has successfully managed numerous claims on behalf of clients.
While having an in-depth knowledge of the insurance and superannuation industry is an advantage, it is also important to understand the process to ensure that claims are handled efficiently.
Ian is very aware that when a claim arises, it can be not only emotionally but also financially challenging for the client. Being able to successfully negotiate a claim on behalf of a client, which allows them to move on, can be one of the most rewarding roles in financial services.
Ian knows the most important part of the claim process is understanding the client’s position and supporting them through the challenges of the claim process and always having the client’s best interest at heart.
Punita Mandalia BSc, MSc
Punita Mandalia has worked alongside Ian von Berg for over six years in the Financial Advice sector. With this experience in the industry, Punita has helped many clients successfully navigate and claim Trauma, Life, and Total and Permanent Disability (TPD) insurance.
She understands that making an insurance claim often comes at a very difficult time. From completing complex claim forms to awaiting outcomes, Punita is committed to guiding clients through every step of the process —offering support, providing regular updates, and ensuring clear, compassionate communication throughout the process.
Always advocating with care and persistence, Punita’s understanding and dedication make her a reliable and compassionate ally throughout the claims journey.
We handle all insurers.
The Accord Difference
Why should you work with us?
At Accord, we don’t just handle claims, we deliver peace of mind. Our team takes care of the complex details so you can focus on what matters most. We work proactively to manage every stage of your claim, following up with insurers to ensure steady progress and avoid unnecessary delays. With a clear, fixed-fee structure and no hidden costs, you can trust us to keep the process smooth, transparent, and always in your best interests.
Providing Peace of Mind
We understand you're going through a difficult time. Our team provides empathetic, personalised support throughout the entire claims process.
Proactive Management
We don't just process claims, we actively manage every step, follow up with insurers, and ensure your claim progresses is completed as efficiently as possible.
Fixed Pricing & No Hidden Expenses
We provide complete transparency with our clear fixed fee structure. No hidden costs, no surprises, just honest, upfront pricing. We're also more cost effective than traditional legal counsel.
15+ Years Experience
Our extensive experience means we know how to navigate complex claims, handle missing paperwork, and resolve issues efficiently. No matter how complex your claim is, we han help.
Our Process
Managing You Through to Approval
Initial Consultation
We review your situation, assess your policy, and identify what’s needed for a successful claim.
Information Gathering
Our team collects all required paperwork, medical reports, and supporting evidence to prepare your claim.
Application
We prepare or proactively manage your application to ensure the strongest possible submission.
Approval
We follow up with insurers, communicate progress clearly, and work to secure the best possible outcome.
Speak To Us
Organise a consultation.
Let the professionals at Accord Claims take the stress out of managing your claim. Rest assured that we’ll always act in your best interest to get the best result for you and your family.